What is Physiotherapy?
Physiotherapy is a clinical health science that aims to rehabilitate and improve your body through treatment of the musculoskeletal and movement systems. Physiotherapists employ hands-on techniques and individualised exercise programs to normalise movement and function.
Do I need a referral?
You do not require a referral unless you are claiming under the Enhanced Primary Care (EPC) Program. In this case, you will need a referral from your GP.
What will I need to bring?
Depending on the area being treated, you may need to change clothing to make the area more accessible. We provide clothes and gowns, but you are welcome to bring your own.
If you have any recent and relevant x-rays or imaging reports, please bring these with you.
What happens during the initial visit?
You and your physiotherapist will discuss your concerns, any injury history and previous treatment before a physical examination. Based on the examination, we will devise a treatment plan tailored to your needs. You will often be provided a treatment program to do at home.
How soon can I be seen for an appointment?
Our hours are Monday to Friday 8am-7pm; Saturdays 8am-12pm.
Who will be working with me?
You’ll be assigned one of our experienced physiotherapists, who will continue to take care of you throughout your therapy. If you have a preference, you may also request to see any one of our physiotherapists. You can read about each of our Physios here.
How long is each session?
Your initial assessment takes between 30- 40 minutes. Sessions thereafter are determined by your condition, and usually last for 20 minutes. We develop individually customised plans, so each the length of your program will vary depending on your requirements.
How often do I need to come in for treatment?
This varies between individual conditions. We will clarify this with you during your initial assessment, to ensure fast and successful recovery.
Is physiotherapy covered by Medicare?
Yes, for some situations.
Medicare will refund $55.10 for up to 5 services per calendar year under the Enhanced Primary Care Initiative. This is available to people with complex and long-standing health conditions and MUST be referred by your GP. Not all people can qualify for such a plan – and your suitability for this treatment can be discussed with your GP.
Can I use my private health fund?
Yes, the clinic is connected to HICAPS which enables you to only pay the gap. Each health fund is different, so please contact your fund to get an estimation of coverage. Please note we are also preferred Provider of Bupa.
Do you treat WorkSafe/TAC patients?
Yes - provided you have the following information on your booking your initial visit:
- Claim number
- Insurance company details
- Claims officer details
If your insurance company has not accepted liability, or if you do not have this information, you will be billed at the time of consultation.
What is your cancellation policy?
If you cannot keep your appointment, please call us as soon as possible and we can reschedule.
If you cancel a session with less than 24 hours notice, you may be liable for a $50 cancellation fee.
If you miss a session without notice, you will be charged the full fee for that session.